Returns & Exchanges

At J.L. Matthews Co., Inc., we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in unworn, brand-new condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received, we will process your refund or exchange within 5-7 business days.